All orders are shipped using the United States Postal Service (USPS) from our international distribution facility in Charlotte, NC. Freight is billable to the customer. DHL, FedEx and UPS services are available and can be utilized upon customer request. Standard processing time from date of Purchase Order submission to fulfillment is 15-30 days.Customers will be notified in instances where unforeseen delays increase the processing time of an order.
In the event that merchandise needs to be returned, please contact us (1-877-354-3702) to aquire a return authorization number.The return authorization number must be displayed on the box containing the return or it will be refused and returned to the sender.Merchandise accepted for return must be returned in the original packaging (otherwise subject to a 25% re-stocking fee.)